Sending invoices via Peppol
Stagent makes it easy to deliver invoices electronically through the Peppol network, allowing you to send invoices directly to your buyer's accounting system. This eliminates manual data entry and helps ensure faster payment processing.
What is Peppol?
Peppol (Pan-European Public Procurement On-Line) is a secure electronic network used across Europe and beyond for sending business documents like invoices. When you send an invoice via Peppol, it's delivered directly to your buyer's system in a standardized format, making it seamless for them to process.
Peppol is particularly useful if your buyers are companies or government organizations in EU countries, or if your buyers have specifically requested Peppol delivery. Many European countries are making Peppol mandatory for government suppliers and some require it for all B2B transactions.
Enable Peppol in your settings
Before you can send invoices via Peppol, you'll need to enable it in your account settings.
- Navigate to Settings in the main menu
- Select Invoices
- Scroll to the Peppol & UBL section
- Toggle Enable Peppol to on
- Click Save
When you enable Peppol for the first time, Stagent automatically registers your team with our Peppol
service provider, Recommand. This creates your Peppol endpoint so buyers can receive your invoices
electronically.
Additional costs apply for the Peppol feature. Contact our support team for pricing details.
Add company identifiers for your buyers
For a buyer to receive invoices via Peppol, they need a valid Peppol identifier. This is typically their
VAT number or business registration number.
- Go to Contacts in the main menu
- Select an existing company or create a new one
- In the company details, enter their Company number (VAT number, KVK number, ABN, etc.)
- Make sure the company's address includes the correct country
Stagent automatically determines the correct Peppol identifier scheme based on the company's country. The system supports over 80 different schemes including VAT numbers for EU countries, KVK numbers for Netherlands, ABN for Australia, and many others.
Send an invoice via Peppol
Once Peppol is enabled and your buyer has a valid company number:
- Open your event and navigate to the Finance tab
- Create or edit your invoice as usual
- Before sending, look for the Send via Peppol toggle
- Enable the toggle if you want to deliver through the Peppol network
- Click Send invoice
Stagent will generate a UBL XML version of your invoice and send it through the Peppol network. The regular PDF invoice will also be sent via email as usual.
Tip: You'll see a Peppol status indicator in your invoice list showing whether delivery was successful, failed or disabled.
Track Peppol delivery status
After sending an invoice with Peppol, you can monitor its delivery status in several places:
- Invoice list: Shows a Peppol status icon for each invoice
- Event finance tab: Displays the current status on the invoice card
- Invoice details: Hover over the status icon for more information
Status indicators:
- Green check mark: Successfully delivered via Peppol
- Clock icon: Pending or in transit
- Red X: Delivery failed (hover to see why)
- Gray dash: Peppol not enabled for this invoice
If Peppol delivery fails—for example, if the buyer doesn't have Peppol enabled—the regular email invoice will still be sent, so your buyer always receives the invoice.
Common questions
Why does it say "Buyer is missing a Peppol enterprise number"?
The buyer's company profile needs a company number. Edit the company in Contacts and add their VAT number or business registration number.
Can I send an invoice via both Peppol and email?
Yes! When you enable Peppol for an invoice, Stagent sends it through both the Peppol network and via email with the PDF attachment.
My buyer says they didn't receive the Peppol invoice
Verify that the buyer has Peppol enabled in their accounting system and that their company number in Stagent matches exactly what they've registered with their Peppol service provider.
About our Peppol partner
Stagent partners with Recommand, a certified Peppol Access Point provider, to deliver your invoices
securely across the Peppol network. When you enable Peppol, your team is automatically registered with Recommand's infrastructure.